Frequently Asked Questions
Everything you need to know about your Les Jumelles shopping experience.
What is the shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard delivery takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Les Jumelles accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our structured pieces or contacting our style consultants for advice.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.